FAQ (Frequently Asked Questions)
Welcome to our FAQ page here. No matter if you are a first-time buyer with us or a long-standing sock lover, we’ve got the answers to all your questions here on this page.
Can’t find the answer you’re looking for? Contact our team and we will be happy to answer any questions you may have.
Our socks range from being suitable for size 2 to size 11. Double-check each individual product for the sizes, where we will list the individual size ranges for each one. This is important, as the sizes change depending on the sock.
To keep your socks looking fantastic, you should machine wash in cold water and ensure to avoid bleach so our vibrant colours stay looking fabulous. If you’re unsure, always double-check the label.
Currently, we only offer shipping across the UK.
If you’re not 100% satisfied with your purchase, we accept returns or exchanges within 28 days of delivery. Socks must be unworn, unwashed and in their original packaging, along with the receipt/proof of purchase. To initiate a return or exchange, please contact our customer service team with your order number.
We release new sock designs seasonally, with special limited-edition collections throughout the year. To stay updated on our latest releases, promotions and events, sign up for our newsletter or follow us on social media.
We accept a variety of payment methods, including:
- Major credit cards (E.G. Visa, MasterCard)
- Apple Pay
- Google Pay
Our socks come from all over the world. We are constantly looking high and wide, up and down, for the latest and greatest socks to sell. That’s why we’re always adding new, unique designs to our website!
No, we are completely online (at the moment). So no matter where you are in the UK, you can get our socks delivered right to your door without needing to travel far to the closest store.
We process all orders quickly to ensure they are delivered to you as soon as possible. Because of this, if you need to change or cancel your order, make sure to contact us as soon as you possibly can. If your order has not yet been processed, we’ll do our best to accommodate your request. However, once an order has been shipped, it cannot be modified or canceled.
If the wrong ones have turned up, let us know as soon as possible, and we will get to work sending you the ones you did order.
We do not currently offer discounts for bulk buys, but if you send us an email, we are sure to work something out to satisfy you.
We will email you with a confirmation that your order has been shipped and the estimated time of delivery; however, we do not currently provide live shipping updates.
The time it takes for delivery differs for each product. Check the product description of each one to find out.
If your socks have shown up damaged, contact us and we will issue you with a refund or a replacement.
Technical difficulties happen from time to time, whether it is on your end or our end. If you are facing problems, contact us and we will try and get this resolved as soon as possible.
Our socks are made for not just looking good, but also lasting a long time. This question varies based on how often you wear them, but on average, they last for more than a year.